INDIE WILL NOT TAKE PLACE THIS YEAR.
INDIE20 CANCELLED BUT WE’LL BE BACK FOR INDIE21
Due to the ongoing situation with the COVID-19 pandemic we are sadly unable to bring you the fifteenth edition of INDIE this summer. This is devastating for the team here but we fully support the government decision in the face of this crisis. Our fifteenth birthday is now gone but we’ll be back for sweet sixteen.
So where do we go from here? We want to keep bringing INDIE back to Mitchelstown for years to come but to do that we now need your help and the support that many of you have given this event for so many years to continue.
If you want to support the festival just keep your ticket and roll it in to 2021. We will give everyone who retains their weekend ticket a €30 voucher and those who retain their day ticket a €10 voucher to spend on site at INDIE21. You will be able to spend this on food, merchandise or in the bar and it will be a simple pdf that you will exchange for INDIE21 Florins on site. If you wish to do this, you don’t have to do anything now and if we don’t hear from you prior to June 5th, 2020 at 5pm we will transfer your ticket(s) to INDIE21 and issue you with the voucher(s). This will all take a little time so please be patient with us.
We know this is a difficult time for many people so if you need a refund we completely understand and Tickets.ie will be in touch on Monday 27th April to inform you of their refund procedure. If you purchased an instalment ticket you will be offered the opportunity to continue with your instalment plan and get a ticket for 2021. If you do need a refund please be patient with the process as due to the current lockdown, remote working practices and temporary bank closures, everything is moving a little slower than usual and that’s why we have an extended period in which to return tickets.
We really hope you can support INDIE and keep your ticket for 2021 and we look forward to seeing you back on the farm with a drink in hand and grass under our feet.
The INDIE Team.
TICKETS PURCHASED FROM TICKETS.IE, SUPER VALU OR CENTRA
If you purchased your ticket from tickets.ie they will be in touch with you directly via e-mail. If you purchased your ticket from Super Valu or Centra, you must go back to the point of purchase.
TICKETS PURCHASED FROM POP UP SHOP OR DIRECTLY FROM INDIE
This applies to tickets purchased from the pop up shop or directly from INDIE. It DOES NOT apply to tickets purchased from tickets.ie or Super Valu or Centra stores. If you send tickets purchased from tickets.ie or Super Valu / Centra stores to this address, they will not be refunded and we cannot guarantee that we will be able to get them back to you.
IF YOU WANT TO ROLL YOUR TICKET IN TO 2021
If you want to keep your ticket for 2021 you don’t have to do anything right now, just hold on to your tickets. You will be entitled to a €30 voucher per ticket to spend on site at INDIE21. We will arrange for a number of pop ups to get these vouchers to you when it is safe to do so. This may be later in the year but rest assured, if you keep your ticket for 2021, we will get the voucher to you. If you haven’t sent your ticket for refund by 5pm on June 5th, 2020 we will make your ticket a ticket for INDIE21.
IF YOU NEED A REFUND
No problem. If you need a refund we will facilitate this for you. Due to social distancing measures at the moment, we need to do this via An Post and a bank transfer so what we need you to do is;
- Post your tickets to INDIEPENDENCE, Upper Cork Street, Mitchelstown, Cork.
- Include your e-mail address (in case we need to contact you), your name and your bank details for transfer (BIC & IBAN).
- We cannot take responsibility for tickets lost in transit so we recommend that you register the letter.
- We will process refunds on a weekly basis starting after June 5th.
- Once your refund has been processed and cleared our account, we will destroy the correspondence.
- This process only applies to tickets purchased at the pop up shop in Mitchelstown or directly from INDIE. Please do not send tickets purchased from tickets.ie or Super Valu / Centra as we cannot refund these.
IF YOU HAVE ANY FURTHER QUESTIONS
PURCHASED FROM TICKETS.IE / SUPER VALU / CENTRA
Questions to email@example.com
PURCHASED FROM POP UP SHOP OR DIRECT FROM INDIE
Questions to firstname.lastname@example.org
(Please do not send queries via social media)